FAIRMONT HOTELS & RESORTS

FAMOUS AGENTS LESSON

Fairmont Hotels & Resorts is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. Hotels under the Fairmont banner offer guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location. Add great service to this and the result is an extraordinary experience that will make your memory of Fairmont Hotels & Resorts a long and lasting one.

OUR HISTORY: With the opening of the landmark Fairmont San Francisco in 1907, the Fairmont brand was born. As the collection of elegant hotels and resorts grew, guests began to associate the Fairmont name with unrivaled properties, authentically local experiences and warm, memorable service. Fairmont hotels and resorts have hosted the rich and famous, kings and queens, presidents and prime ministers, and stars of the stage and screen. Many of Fairmont’s iconic properties have been integral in the development of cities, had an impact on the course of history or even altered their communities’ social fabric.

Think of a landmark hotel around the globe and chances are it is a Fairmont property. Fairmont Hotels & Resorts has one of the largest collections of storied properties in the world. Celebrated addresses in the Fairmont portfolio include The Fairmont Banff Springs, The Savoy, A Fairmont Hotel, in London, Quebec City’s Fairmont Le Château Frontenac and New York’s The Plaza.

From its roots as a smaller hotel group that joined forces with Canadian Pacific Hotels in 1999, Fairmont has grown into a leading luxury global hotel company. With over a century of hospitality excellence to build on, Fairmont looks forward to creating unforgettable experiences for you and your clients in the years to come.

FAIRMONT PRESIDENT’S CLUB: Fairmont Hotels & Resorts’ exclusive guest recognition program, Fairmont President's Club, offers special benefits and privileges designed to reflect your client’s individual travel preferences and offer an enhanced level of service.

Membership is complimentary, and you can enroll your clients on their behalf at www.fairmont.com/fpc. Their Fairmont President's Club experience begins the moment they arrive at any of our properties with express check-in at our private reception desk, and continues during their stay with complimentary high-speed Internet access, free local calls, complimentary health club access, and so much more

Fairmont President’s Club members also have access to Fairmont Fit, which provides Adidas workout apparel and shoes, an MP3 player and a yoga mat with stretch band - all of which can be delivered directly to your client’s room upon request. Fairmont Fit is complimentary for Premier and Platinum level members; there is a small service charge for Club level members.

It only takes 10 stays or 30 nights for your clients to move to Platinum status - faster than all other hotel loyalty programs. As Platinum members, they enjoy even more exclusive benefits including room and suite upgrades, complimentary nights, choice of $100USD dining or Willow Stream Spa certificates, guaranteed room access, and more.

Your client’s status as a member of Fairmont President's Club signifies their importance to us, and gives you, their valued travel professional, the assurance that they will always receive consistent and exemplary service.

FAIRMONT GOLD: Fairmont Hotels & Resorts is proud to offer Fairmont Gold, our exclusive lifestyle hotel experience, designed to fulfill the needs of the discerning business executive and leisure traveler. A "hotel within a hotel," Fairmont Gold guestrooms are located in an area of the hotel accessible only to Fairmont Gold guests, complete with its own private reception desk, lounge and concierge staff.

Your clients’ Fairmont Gold experience begins the moment they arrive at the private Fairmont Gold floor and reception desk. Here, their individuality is valued, their room preferences are honored, and arrangements for a quick and effortless departure are anticipated. In the exclusive Fairmont Gold Lounge, our dedicated team extends a friendly, sincere welcome and ensures that their every need is met. Among a small selection of like-minded guests, they can unwind and enjoy special privileges such as an honor bar and complimentary cocktail canapés, served in a tranquil atmosphere of relaxing comfort. And they’ll start their day off perfectly with a complimentary and healthy continental breakfast.

Whether they travel for business or leisure, Fairmont Gold offers a level of service and recognition that will help your clients make the most of every moment, ensuring a stay that is nothing short of unforgettable. After they immerse themselves in the Fairmont Gold experience once, they’ll never want to stay anywhere else.

WILLOW STREAM – THE SPAS AT FAIRMONT: Willow Stream is a collection of luxury spas available at select Fairmont hotels and resorts. At each Willow Stream Spa, we have created unique spaces that capture all of the natural elements of the beautiful places where they are located - the desert, the mountains, the sea or the city.

Our spa experiences are authentic - they work. Some are inspired by local traditions, plants and herbs; others are designed for specific results like stress relief or diminishing the appearance of fine lines. Some are connected to your client’s passion for golfing, skiing or spending time outdoors, while others are purely for pampering.

Willow Stream Spas combine Fairmont's unique brand of luxury and outstanding service with authentic spa experiences and magnificent surroundings. When your clients need an escape from the constant stress of their busy lives, send them away on a luxurious Willow Stream Spa getaway.

Fairmont Hotels & Resorts’ GDS chain code is FA