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FAMOUS AGENTS PROGRAMME – TERMS AND CONDITIONS



We are pleased you have decided to participate in the AccorHotels Famous Agents Programme ("Programme"). These terms and conditions ("Terms") govern your access to and participation in the Programme, which is administered by FRHI Hotels & Resorts (Canada) Inc. dba AccorHotels. ("AccorHotels" or "we"). We are committed to providing and protecting the benefits and privileges of and for travel professionals.


Please read these Terms carefully before joining the Programme, as they form a binding legal agreement between you and AccorHotels. By registering for, joining and/or participating in the Programme, you are (a) representing and warranting that you are eligible to join and participate in the Programme; and (b) indicating your agreement to and acceptance of these Terms without limitation or qualification.


Please note that we may change these Terms at any time, in our sole discretion, and without prior notice to you, so please be sure to review the Terms frequently. Your continued membership in the Programme following the posting or other distribution or notification of any such changes will mean that you accept those changes.


If you do not accept and agree to these Terms, or if you are not eligible for participation, please do not register for or join the Programme.


  1. PROGRAMME ELIGIBILITY:

    The Programme is open only to (A) travel agents who professionally engage in the promotion and sale of travel to the general public on a full-time basis, including through ongoing business relationships with recognized travel suppliers; and (B) travel agency owners or managers with prior approval from the Programme manager. If this does not accurately describe the nature of your business, you are not eligible for membership in the Programme. For example, individuals who possess travel agent identification, but who are not professionally employed as travel agents on a full-time basis, or who do not own or manage a travel agency are not eligible for membership. AccorHotels may investigate individuals’ eligibility, including validating the authenticity of individuals’ engagement as full-time travel agents at any time, in its discretion and Members (as defined below) or potential Members agree to reasonably assist AccorHotels in this regard.

  2. PROGRAMME REGISTRATION:

    1. If you meet the eligibility requirements, please register for the programme at famousagents.frhi.com ("Programme Site") by following the on-screen instructions and providing the requested information to establish your Programme account ("Account"). Please note that we reserve the right to request additional information to confirm your eligibility for the Programme after registration, before issuing a Programme membership kit. If you are not able or not willing to provide sufficient information to confirm your eligibility, the Account will immediately be deactivated and you will not receive a Programme membership kit.

    2. If you are eligible for participation in the Programme, after you register we will issue you a Programme membership kit, at which point you will be a member of the Programme ("Member"). Welcome!

    3. Please note that there can be only one Account per Member.

    4. Accounts are not transferable.

  3. INFORMATION PRIVACY AND LICENSE TO ACCORHOTELS:

    1. Policy. At AccorHotels, protecting your privacy is very important to us. Our goal is to treat the personal information you furnish us and your Account information with the utmost respect. Please review our Privacy Policy to see how the personal information you provide us will be treated.

    2. Sharing With Employers. Please also note that as part of our efforts to protect your privacy, we will not provide individual Membership and/or Account information to Members’ employers unless the Member gives us explicit permission to do. However, and also as indicated in Section 1 above, the Programme administrative help desk ("Programme Helpdesk") may contact Members’ employers to confirm employment, to verify the authenticity of booking activity or to review and verify activities associated with Points awards. Your participation in the Programme indicates your consent to the sharing of this information with your employer.

    3. Member Content Warranty. You acknowledge and agree that you will be required to provide us certain information or other content via your Account or otherwise for you to be able to participate in the Programme and its various components ("Member Content."). You represent and warrant to us that (i) you have the right to give all such Member Content, including any personal information, and (ii) such Member Content is not libelous, defamatory, invasive of privacy or publicity rights, illegal, or otherwise objectionable and does not constitute or encourage a criminal offence, violate the rights of any party, or otherwise give rise to liability or violate any statute, law, rule, ordinance, court or administrative agency decision or similar act of governmental authority ("Laws.").

    4. License to AccorHotels. You grant AccorHotels an unlimited, perpetual, royalty-free, worldwide right and license to use the Member Content as necessary to administer, offer, maintain and provide the Programme and otherwise for AccorHotels’business purposes, without your additional consent or right to review any uses or materials containing Member Content. This includes the right to reproduce, modify, adapt, translate, create derivative works, share, publish and distribute the Member Content. Please note that this license does not restrict or invalidate our obligations to keep personal information private in accordance with the policies set forth above. Please also note that it is not possible to join the Programme and limit, control or edit such use of the Member Content. You also acknowledge and agree that you are not entitled to any compensation for the permitted use of Member Content.

  4. POINT ELIGIBILITY, PARTICIPATING PROPERTIES; AND POINTS ACCUMULATION:

    1. Eligibility. We award points ("Points") to individual Members for each individual Qualified Client Reservation (as defined below) booked and actualized at Participating Properties.

    2. Participating Properties. The following properties are "Participating Properties" (each a "Participating Property") for the purposes of the Programme:

      • All Raffles, Fairmont, and Swissôtel-branded hotel and resort properties throughout the world; and
      • All properties listed on Onefinestay.com ("Onefinestay") throughout the world, whether villas, apartments or other types of homes.

    3. Accumulation and Redemption.Points awarded can then be redeemed for certain rewards ("Rewards") which are listed on the Programme Site and, in any case, currently include merchandise in our online shopping mall, a link to which will be provided via the Programme Site to Members, certificates and/or gift cards ("Certificates"), including Certificates redeemable for stays at certain Raffles, Fairmont and Swissôtel properties ("Stay Certificates" and "FRHI Rewards Hotels," respectively), all subject to the terms and conditions set forth below.

    4. Qualified Client Reservations.A "Qualified Client Reservation" is a reservation a Member books at one or more Participating Properties for at least one night on behalf of his or her client traveler ("Client") via the following channels: a GDS, AccorHotels call centres, Participating Property-direct, raffles.com, fairmont.com, swissotel.com, , Onefinestay call centres, via any online travel agent or through wholesalers (whether online or offline). Qualified Client Reservations specifically exclude (i) reservations for or on behalf of group travel, conventions, discounted rates(i.e. travel agent or other industry rates) and complimentary stays or any stay in conjunction with proprietary or third party reward programmes (e.g. American Express, AAA, AARP, etc.); (ii) booking for the Member him or herself; (ii) reservations for or on behalf of a Member’s family members, regardless of the rate paid (iii) reservations made or fulfilled before the Member becomes a Member (iv) reservations made on behalf of a direct colleague or individual within the same organization as the Member, regardless of the rate paid.

    5. Ownership and Disclosure.

      1. Programme membership and Points belong to the Member, and not the Member's employer or Clients. However, to remain eligible for continued participation in the Programme, Members must notify their employers and Clients that they are part of the Programme and that points will be awarded to them personally for booking Qualified Client Reservations on their behalf at Participating Properties. Members must also ensure that participation in the Programme does not violate or contravene any employer or company policy, direction, or code of conduct, or any applicable Laws. Members are solely responsible for determining whether their participation in the Programme complies with applicable Laws and the policies, codes, ethics or directions of their employers.

      2. Members who change employers are responsible for notifying their new employer of their participation in the Programme within 30 days after the start of their employment. Members may keep Points earned while employed with their previous employer.

      3. For clarity, we have no responsibility or liability, and explicitly disclaim any responsibility or liability, for a Member’s compliance or failure to comply with these Terms, including any failure to disclose relevant information to Clients or employers.

    6. Accumulation.

      1. It is the Member's responsibility to quote his or her Programme number and to provide additional booking details as described in this Section to receive Points. To accumulate Points for a particular Qualified Client Reservation, the Member must:

        • When booking through a GDS, enter FA + his/her Programme number in the Special Instructions (SI) field; Ex: /SI-FA123456
        • When booking through AccorHotels call centres, Participating Property-direct, or via Onefinestay call centres, quote his/her Programme number to the reservation agent;
        • When booking through raffles.com, fairmont.com and swissotel.com enter FA + his/her Programme number in the Famous Agents field; and
        • When booking through a wholesaler, whether online or offline, enter the reservation details in the Wholesale Reservation Submission Form available to Members on the Programme Site. Please note: Entries must be for Qualified Client Reservations and actualized up to 30 days prior to member’s enrolment date into the Programme. Reservations that actualized more than 30 days prior to enrolment do not qualify for points.

      2. If the Member has complied with the requirements of this Section, Points will be awarded to the Member within 10-14 business days of the Client’s checkout date and should appear on the Member’s Account on the Programme Site by that time.

    7. Restrictions and Additional Terms.

      1. Only one Member may claim Points for a particular Qualified Client Reservation. If two Members were involved in the booking process (i.e.: a travel agent booking through a wholesale agent), for the purposes of Points ownership, the reservation belongs to the Member who was the primary contact for the Client. If two Members claim Points for the same reservation, the Famous Agents Helpdesk will request additional information from both parties to establish true ownership. If it is determined that Points were awarded to one Member in error, the Points will be removed from that account and awarded to the account of the true owner.

      2. Points are awarded to individual Members only and may not be pooled with other Members for any reason. If we determine that Members are pooling Points we may do any or all of the following (a) remove the Points from the applicable Members’ Accounts; (b) invalidate any Rewards acquired with those Points or (c) disqualify the Members from participation in the Programme.

      3. Points are not transferable, whether between Members or from a Member to any third-party, including his or her employer. In addition, Points may not be purchased.

      4. For clarity, reservations made and/or consumed before an individual becomes a Member are not Qualified Client Reservations and are therefore not eligible for Points.

      5. We reserve the right to modify the above eligibility criteria and to determine Point eligibility for each Member at any time. You acknowledge and agree that all of our decisions on these matters will be final.

      6. In order to receive Famous Agents bonus points, members must actualize at least one stay within the last 18 months.

  5. MISSING POINTS:

    1. Members are responsible for tracking their Points balances and may do so on the Programme Site by logging on to it and viewing the associated Account. Points for Qualified Client Reservations that do not appear in a Member’s Account ("Missing Stays") can be requested by completing the online Missing Stay Form available on the Programme Site. Upon receipt of the request, we will review your information to determine whether Points should have been awarded.

    2. To receive Points for Missing Stays, the Member’s IATA number must have been included with the booking at the time of reservation, and Points must not have been awarded to another Member for the same Qualified Client Reservation. Points for Missing Stays must be requested no later than six months after the applicable Clients’ check-out dates; requests after this time will be refused.

    3. Please allow 4 – 6 weeks for processing of Missing Stay requests and the award of Points (if any).

    4. As indicated above, Members are not eligible to receive Points for any Qualified Client Reservations made before enrolment into the Programme.

  6. ACCOUNT ACTIVITY AND MAINTENANCE:

    1. Generally. In addition to ensuring the accuracy of any booking information relating to Points, Members are responsible for ensuring the accuracy of all other Member Content, including names, addresses, telephone numbers and email addresses. All changes to Member Content, including your termination of your membership, must be made by the Member on the Programme Site, by contacting Famous Agents Member Services at famousagents@accor.com, 1-866-326-6875 (toll-free North America) or 506-870-6750 (outside North America) or by mail to the address set forth at the end of these Terms.

    2. Automatic Account Deactivation; Points Voided. Accounts that have had no actualized Qualified Client Reservations in any six month period may be deactivated without notification. Members will not be able to conduct any booking activities via deactivated Accounts, unless such Accounts are reactivated, as described below. Members will be able to redeem Points associated with deactivated Accounts for up to twelve (12) months after Account deactivation. Any accumulated Points not redeemed by that time will be voided.

    3. Account Reactivation. Members may request to have their Accounts reactivated, and we will review such requests on a case-by-case basis. In order for your Account to be reactivated, you will be required to submit evidence of a Qualified Client Reservation that actualized in the six months preceding the deactivation of your Account, and that also included your IATA or Programme number at the time of booking. Additional information may be requested to further assess your eligibility for reactivation of your Account, including your continued eligibility for the Programme. If an Account is reactivated, the Member will then have an additional six months to restart activity required to maintain an active Account or redeem existing Points. After six months, should there be no actualized Qualified Client Reservations, or should Points not be redeemed, membership will be cancelled.

    4. Multiple Accounts. As indicated above, Members may only have one Account. If your Account has been deactivated for any reason, and you do not attempt to reactivate your original Account and instead re-enrol in the Programme, your second Account (and all future Accounts) will be deactivated immediately and without notification.

    5. Member Statement: A statement summarizing your total accumulated Points is available online, by logging into your Account on the Programme Site. Should you have any questions regarding your Points earned please email famousagents@accor.com or call 1-866-326-6875 (toll-free in North America) / 506-870-6750 (international).

  7. BONUS POINTS, PRIZES AND OTHER OPPORTUNITIES:

    We may, from time to time in our sole discretion, provide Members with the opportunity to receive bonus Points or prizes, including for reaching certain performance metrics, participating in certain activities (such as sweepstakes or contests) and/or for reaching certain pre-determined revenue thresholds. The terms and conditions of participation in such activities and the award of bonus Points or prizes will be available on the Programme Site. All such terms and conditions are incorporated into these Terms by reference and form a part of the contract between you and AccorHotels. Further, your participation in any such activities constitutes your agreement to such terms and conditions. Unless otherwise set forth in the applicable terms and conditions, bonus Points awarded for reaching pre-determined revenue thresholds will be awarded based on the total USD value of the room revenue (minus taxes, resort fees or any other incidental charges) for each individual reservation.


  8. OBTAINING REWARDS:

    1. General Terms. Once you have accumulated enough Points, you may choose to receive a Reward. Please review the specific terms governing certain Reward categories below, as well as the general terms applicable to all Rewards.

    2. Famous Agents Online Shopping Mall

      1. Rewards have minimum Point levels. Point values noted in our online shopping mall include all taxes and standard shipping charges. Expedited shipping is not available.

      2. An 8 – 12 business day processing period (not including shipping time) will apply to all requests for Rewards. Members are responsible for ensuring that they consider these timelines when placing an order.

      3. We do not guarantee or warrant that specific Rewards will be available at any time and we may withdraw, cancel change or suspend the availability of any Rewards at our sole discretion at any time and without notice.

      4. Rewards for goods, services, facilities and benefits not provided by AccorHotels or a Participating Property, but by a third-party vendor shall always be subject to the terms and conditions of that party, and to the limitations and exclusions imposed by any of them. Please visit our online shopping mall for all terms and conditions relating to merchandise, experiences and retail gift cards.

      5. Famous Agents rewards will not be replaced if lost, stolen or destroyed.

      6. Points or Rewards may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of Points or Rewards is the sole responsibility of the Member.

      7. Please note that all Rewards must be obtained or redeemed by the Member him or herself and not any other person or entity.

      8. To view full Terms & Conditions for Fairmont Hotels & Resorts gift cards, please visit fairmont.com/promotions/giftcardterms.

      9. To view full Terms & Conditions for Raffles Hotels & Resorts gift cards, please visit raffles.com/offers/gift-card/terms-and-conditions.

      10. To view full Terms & Conditions for Swissôtel Hotels & Resorts gift cards, please visit buyatab.com/custom/Swissotel.

      11. For Airline Miles, please allow 4-6 weeks for the points to be credited to your Frequent Flyer Programme. The miles added to the frequent flyer programme will be subject to Individual Airline Frequent Flyer terms and conditions.

    3. Stay Certificate Redemption:

      1. Before requesting a Stay Certificate, please check room availability at your chosen FRHI Rewards Hotel by calling 1-866-840-8085 (toll-free in North America) or 506-387-0387 (international), or emailing famousagentsreservations@accor.com. Once availability is confirmed, please contact us by phone to complete your reservation and mention to the reservation agent that you wish to use Stay Certificates received through the Programme for your stay.
        Please note: reservations made using Stay Certificates cannot be made more than 90 days in advance, and cannot be made through the GDS or by calling individual hotels. Reservations can only be made in the Member’s name by contacting us by phone or email as listed above. Stay Certificates are not transferable.

      2. Once your reservation is confirmed, please request your Stay Certificate from the Redemption Centre on the Programme Site. Stay Certificates will be emailed to you at the email address listed in your Account at least one week prior to your date of arrival. Please allow three business days for processing Stay Certificate requests.

      3. Stay Certificates must be redeemed at FRHI Rewards Hotels and individual reservation dates are subject to availability, seasonal blackout dates and all terms, conditions and policies of the applicable FRHI Rewards Hotels. Stay Certificates cannot be redeemed through travel agencies and they are non-commissionable. Members must guarantee reservations with a credit card, printed copies of Stay Certificates must be surrendered at check-in, and valid travel agent identification must be shown upon request.

      4. Stay Certificates are valid for one night at the property type (city-centre or resort) and in the room category (standard room or junior suite) specified on the Stay Certificate, exclusive of any taxes, assessments, gratuities and resort levies (where applicable). A maximum of two Stay Certificates may be used per stay; additional nights will be billed at the Member Rate (as defined below) or best available rate. Additional nights are also subject to availability and length of stay restrictions may apply.

      5. Stay Certificates may only be applied to the room occupied by the Member; the applicable AccorHotels’ family plans apply for children accompanying Members. Stay Certificates may not be used in conjunction with other reward and/or promotional certificates and/or offers, including Fairmont President’s Club or Swissôtel Circle complimentary upgrade and/or complimentary night certificates.

      6. The Member named on the Stay Certificate must check in to the applicable FRHI Rewards Hotel him or herself, whether he or she is sharing the room with another person or not. If the Member fails to do so, the room rate will be adjusted to the FRHI Rewards Hotel’s applicable rate of the day and the person(s) occupying the room will be responsible for all charges.

      7. Stay Certificates may not be exchanged for other products or services, group programmes or catering functions. Unless required by applicable Laws, they have no cash value, and are void if sold for cash or other consideration. Stay Certificates are non-transferable and will not be replaced if lost or stolen.

    4. Third-Party Certificate Redemption

      1. Certificates for goods, services, facilities and benefits not provided by AccorHotels or a Participating Property, but by a third-party vendor of the Certificate shall always be subject to the terms and conditions of that party, and to the limitations and exclusions imposed by any of them.

      2. If you select a third-party Certificate as a Reward, you will be asked to verify in writing the preferred address for delivery. We will select the most optimal shipping method based on the total Reward value, in our discretion. Please note that Members will not be charged for any shipping or handling costs for shipping Rewards without their written (including email) consent. Certificates may be shipped unsecured, in our discretion.

  9. FAMOUS AGENTS MEMBER RATE:

    1. Eligibility.
      1. We offer Members a special rate for stays at Raffles, Fairmont and Swissôtel hotel and resort properties (“FRHI Hotels” and "Member Rate," respectively). The Member Rate is available exclusively to Members of the Programme who have an actualized Qualified Client Reservation in their Accounts in the six months immediately preceding the date on which a Member intends to book a reservation at the Member Rate ("Active Member"). If you have not had at least one actualized Qualified Client Reservation attributed to your Account during that time, you are not an Active Member and are therefore not eligible for the Member Rate unless you have received prior approval from the Programme manager. Please remember that reservations booked for or on behalf of your family members are not Qualified Client Reservations.

      2. The foregoing notwithstanding, individuals who are Members but not Active Members, or individuals who are Members but are not in fact eligible for participation in the Programme at the time the Member Rate is requested will not receive the Member Rate. For example, an individual who has an IATA number but who does not meet the eligibility criteria for Programme participation will not receive the Member Rate.

      3. Each FRHI Hotel has the right to determine each individual’s eligibility for the Member Rate on a case-by-case basis. If a Member or individual is not eligible for the Member Rate, in the applicable FRHI Hotel’s sole determination, the applicable published rate will apply.

    2. Suspension of Member Rate. We may suspend a Member’s access and ability to use the Member Rate even if he or she is otherwise eligible to receive it if the Member (i) violates these Terms; (ii) abuses his or her access to or use of the Member Rate (e.g. booking reservations for other individuals at the Member Rate if the Member is not traveling with the other individual); (iii) otherwise abuses his or her participation, or the privileges available by such participation, in the Programme; (iv) that acts in a manner inconsistent with or contrary to applicable Laws, or (v) whose actions or failures to act are likely to cause AccorHotels to violate applicable Laws. We may also suspend Member’s access or ability to use the Member Rate without prior notice to the Member while we investigate to determine if any of the foregoing has occurred or is occurring.

    3. Booking Requirements. Unless otherwise noted, the Member Rate must be booked on the Programme Site by logging into your Account and following the links to the dedicated Member Rate booking page. The Member Rate is not available through the GDS, our main call centre or FRHI Hotel-direct reservation departments. Your IATA and Programme number must be included with your reservation and this number will be verified in advance of your arrival. Once the foregoing number has been validated and your status as an Active Member has been confirmed, the Member Rate will apply to your reservation. A stay is defined as consecutive nights in the same FRHI Hotel regardless of the number of check-ins/checkouts that may occur and length of stay which is determined by each FRHI Hotel may apply up to and including a maximum of 5 consecutive nights. Any modifications or cancellations must be completed through fairmont.com, raffles.com or swissotel.com once the reservation is confirmed.

    4. Additional Terms. Valid travel agent identification must be presented at check-in. Reservations booked at the Member Rate are not eligible for Points and the Member Rate will apply only to the room occupied by the Member.

    5. AccorHotels Loyalty Programmes. Reservations booked at the Member Rate will not count toward promotion to your next membership level within any of the Le Club AccorHotels, Fairmont President’s Club, Raffles Ambassadors, or Swissôtel Circle programmes.

  10. PROGRAMME DURATION AND MAINTENANCE:

    1. Duration. We may terminate the Programme at any time without prior notice to you. If we do terminate the Programme, we will notify Members on the Programme Site, via email or any other method we select. Points may be redeemed for Rewards for up to six months following termination. All reservations for complimentary stays at FRHI Rewards Hotels for which a Member intends to use a Rewards certificate must be booked within six months after the Programme terminates. Other Rewards may be redeemed in accordance with their terms.

    2. Maintenance. You expressly acknowledge and agree that we may add, modify, suspend or delete any of these Terms, and any other rules, terms, conditions, procedures, benefits, rewards, or Point levels pertaining to this Programme at our sole discretion without notice to you.

    3. Revocation and Suspension of Membership. In addition to our ability to suspend Members’ access and ability to use the Member Rate, we may revoke or suspend membership without prior notice to you in the Programme and void all Points earned by a Member if he or she (i) violates these Terms; (ii) abuses his or her access to or use of the Member Rate (e.g. booking reservations for other individuals at the Member Rate if the Member is not traveling with the other individual); (iii) otherwise abuses his or her participation, or the privileges available by such participation, in the Programme; (iv) acts in a manner inconsistent with or contrary to applicable Laws, or (v) whose actions or failures to act are likely to cause AccorHotels to violate applicable Laws. We may also suspend membership without prior notice to you while we investigate to determine if any of the foregoing has occurred or is occurring, including in the event of any activity we consider suspicious or otherwise indicative of a violation of these Terms or applicable Law. AccorHotels’ interpretations of these Terms, including our assessment as to whether revocation or suspension is permitted, shall govern and control.

  11. INDEMNITY:

    You agree to indemnify, defend and hold forever harmless AccorHotels, its parents, subsidiaries, affiliates, employees, officers, directors, agents, servants and representatives (the "AccorHotels Parties") from and against any and all claims, causes of action, lawsuits, liabilities, damages, fines, penalties, expenses and costs (including reasonable attorneys’ fees) ("Claims") suffered or incurred by one or more AccorHotels Parties to the extent arising out of or relating to (A) your participation in the Programme, including any redemption of Rewards, Certificates or Points; (B) your failure to comply with these Terms; (C) your failure to comply with applicable Laws or the policies, directions, codes or similar materials of your employer(s); (D) your breach of any warranty in these Terms; and (E) your negligence or willful misconduct.


  12. WARRANTY DISCLAIMER:

    1. Generally. AccorHotels provides the Programme, Programme membership, the Programme Site, Points, Rewards, Certificates ("Programme Materials") and other materials, services and products on an “as-is” basis and, to the fullest extent permitted by applicable Laws, expressly disclaims any warranties of any kind, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity, completeness or availability. You agree that AccorHotels does not represent, warrant or guarantee that the Programme Materials or any other materials, products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented.

    2. Information. Without limiting the foregoing, AccorHotels does not warrant, and explicitly disclaims all warranties in connection with any Programme or Member Content, including its processing, use, reproduction, modification, adaptation, translation, derivation, sharing, publishing or distribution, including without limitation the accuracy, reliability, security, or any other feature relating thereto or its processing, use, reproduction, modification, adaptation, translation, derivation, sharing, publishing or description thereof.

  13. LIMITATION OF LIABILITY:

    1. Generally. Under no circumstances will any AccorHotels Party be liable for any indirect, punitive, incidental, special or consequential damages arising out of the Programme, the Programme Materials, your participation in the Programme or any other products and services, even if caused by the negligence or willful misconduct of the AccorHotels Parties, and even if the AccorHotels Parties have been advised of the possibility of such damages. This includes lost profits or revenues and/or lost business opportunities. If an AccorHotels Party is held liable for any damages related to the Programme, Programme Materials, your participation in the Programme, or any other products and services, your sole and exclusive remedy will be limited to reimbursement for services or products paid by the Member to the AccorHotels Party held liable which were provided by such AccorHotels Party.

    2. Exclusions May Not Apply. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore, such exclusions may not apply to you.

    3. Timing of Claims. You agree that you must bring or assert all Claims arising out of or relating to the Programme or any element or portion of it, including these Terms, within two years after the facts giving rise to such Claim occur. You hereby explicitly waive any and all rights to bring or assert any such Claim after the stated time period.

  14. ADDITIONAL TERMS:

    1. Applicable Laws. The Programme, and any Points, Certificates or Rewards, are void or otherwise inapplicable where prohibited or restricted by applicable Laws.

    2. Taxes. Any tax liability, including disclosure, connected with participation in the Programme, including the receipt or use of Points or Rewards is the Member’s sole responsibility.

    3. Governing Law, Jurisdiction and Venue. These Terms shall be governed and interpreted in accordance with the national and local laws of the Province of Ontario, Canada. Any disputes arising between you and AccorHotels or any AccorHotels Party arising out of or related to these Terms, including your participation in the Programme, shall be brought in the courts of the Province of Ontario, Canada, and you consent to the exclusive jurisdiction of such courts over such matters. Venue for any disputes shall be in the courts of competent jurisdiction located in Toronto, Ontario.

    4. Severability. If any term or other provision of these Terms is determined to be invalid, illegal or incapable of being enforced by any court of competent jurisdictions, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to any party.

    5. Entire Agreement. These Terms, including all the terms and conditions incorporated by reference, constitute the entire agreement between you and us as to the subject matter discussed in them. Except for AccorHotels’ ability to unilaterally modify these Terms and/or the Programme without your consent, or as otherwise explicitly set forth in these Terms, the agreement between us may not be altered or amended except by a written document signed by both you and AccorHotels. These Terms supersede and render invalid any other arrangements, agreements or promises, whether written or oral, which may have been made by one party to the other, which shall have no further force or effect.

AS INDICATED ABOVE, IF YOU DO NOT AGREE TO THESE TERMS YOU SHOULD ELECT NOT TO JOIN THE PROGRAMME.


TO UPDATE YOUR ACCOUNT INFORMATION AND/OR TERMINATE YOUR MEMBERSHIP IN THE PROGRAMME, PLEASE CONTACT THE FAMOUS AGENTS HELPDESK:




  • By phone: 1-866-326-6875 (toll-free in North America) or 506-870-6750 (international)
  • By email: famousagents@accor.com
  • By mail: Famous Agents Helpdesk
    c/o AccorHotels
    2081 Main Street
    Moncton, New Brunswick
    Canada
    E1E 1J2